Hello,

Thank you for using Geotab product, we are actually an engineering company, we only manufacture the device and software.  we are sold solely through authorized resellers. 

The resellers are professionally trained to help with any support questions you may have, that's why we always refer you back to your reseller. 

However, if you feel a particular reseller is not providing the service you needed, you can certainly contact Geotab and asking for another reseller in your area. 

I see you posted the question anonymously, please feel free to leave your contact info here or make a private post. Our team will reach out to you personally. 

You can also reach us from our contact page at geotab.com/contact where our contact info is listed 

Thank you 

Thank you so much for pointing it out. I have reached out to our training team, the video should be replaced shortly. 

If you like our videos, please feel free to subscribe to our monthly newsletter and youtube channel. We send out our webinar blasts on a monthly basis, and we post training videos regularly on our youtube channel as well. (The How-to Videos are combined into one playlist as well)

https://www.geotab.com/subscription

https://www.youtube.com/user/MyGeotab

Thank  you again for you interests, and please let us know if you have any questions. 

Hello,

Geotab is sold through our authorized Resellers, they are professionally trained to help our customer with any questions. Inside our software platform, reseller contact information is listed under "Getting Started -> Support". If you want to contact Geotab directly, our contact info is listed under our website at geotab.com/contact with our phone number as well.

I hope this help clear things up, and thank you for your feedback.

Hello,

Sorry to hear the connection problems, and by website, I assume you meant the mygeotab software website? (Because you mentioned research vehicle and cost information, which only available inside our software, not our geotab.com information website).

I see you chose to use the anonymous option, please feel free to leave your contact information, so we can look into the problem for you, we do offer a PRIVATE post option, so the post is not public accessible if you are worried about privacy.

I will however, provide some generic responses for other users in case they have similar experience.

To get things started, have you tried to contact your reseller? Geotab is sold solely through authorized resellers, they are professionally trained to help with any support issue you may have. If the problem still exists, please feel free to contact Geotab directly at geotab.com/contact our contact information including phone number is listed.

I'm not a software developer, so this may not apply to all users, but If the website is returning "Connection not reliable" error, perhaps it's concerned about the account security, for example, if you using the internet from a coffee shop, with no https access, or any public internet access, the connection may not be secure indeed. Out of the concern of of security, the webpage/browser may return certain error before they allow you to login. Or maybe the browser you are using is outdated. I personally recommend using google chrome, because it automatically update the browser, but feel free to use any latest browser of your choice. Old browsers may not be fully supported.

Please let me know if the problem still exists, and you can message me in private to provide contact information, so our support team can reach out to you directly.

Thank you

Hi Stephany,

Thank you for using Geotab, did you get a chance to contact your reseller? They are the one who set up the account for you. Geotab authorized resellers are professionally trained by us to help you with any necessary support.

You should be able to get to the recovery page when you click on the " ? " icon at the login page. Please make sure to check your spam/junk folder for the reset link.

Don't worry if you don't know your reseller name, if the issue continues, please feel free to contact us at anytime. Our contact info is listed here: geotab.com/contact

Thank you