Help Us Improve
Make Geotab a Better Product
You agree that Geotab can use your feedback for any purpose
I would like you to add the possibility to put fuel information on IFTA report.
We have to send state by state mileage we are doing on a report.
Why don't you had the Fuel information as well?
Software Updates
Send notification to customers prior to making updates the Geotab software and the potential impact to end users.
Hello,
Thank you for your valuable feedback, I will definitely notify our development team. Please feel free to let us know if there is anything that could improve your experience with our solution, we are always ready to listen.
Thank you again for your support.
Routing
Enable automatic movement to the next zone on a route sequence on Garmin device once entering a zone
Customer service
I would like to have an account manager who I can contact to add people to my account or send me a new card or fix a pin problem
Rather than make me have to login to the website.
Hello,
Thank you for reaching out to us, I'm so sorry to hear that, our feedback system is not constantly monitored, but have you tried to contact your reseller? They are the one who set up your account, they are supposed to help you with any support issues.
That being said, if you are having trouble reaching out to your resellers, we actually have a live chat support system, it's located at the bottom right corner of all our web pages. If you are still having trouble, please feel free to reach out to us directly, our contact info including phone number is posted here: geotab.com/contact.
To hard to get pricing!!
You offer no pricing on any website like all other ELD providers do. It took two days just to get pricing. If it is this hard just to get pricing I cannot imagine trying to contact technical service.
Hello,
I'm so sorry to hear that, Geotab only sells through authorized resellers, perhaps it's the holiday season, it may take a bit time for the resellers to reach out.
If you have any questions at all, please feel free to reach out sales team at sales@geotab.com or using our contact form at geotab.com/contact.
In addition, our reseller will also help you with any support questions, if you wish to reach us directly, we have launched a chat support widget on every page of our website, it's located at the bottom right corner. Please feel free to reach out to us at any time.
Thank you
oil life maintenance report
I would like to add to the dynamic maintenance report - vehicles that are G6 geotab and can monitor oil life - have these specific vehicles show up on the report when the oil life is at 15% and less. How do I do this? I would also like to keep the same vehicles mentioned above on a millage basis for the report like the other vehicles, in case a driver resets the oil minder in the vehicle before the oil change is done.
Customer support service by UserEcho
